Frequently Asked Questions

Orders & Delivery

1. Do you offer delivery across India?
Yes, Ganguram Sweets offers delivery across Kolkata as well as PAN India through trusted courier partners.

2. How long does delivery take?

  • Kolkata: As per selected delivery date (same-day available on request)

  • Metro Cities: 24–48 hours

  • Non-Metro Cities: 48–72 hours

3. Can I choose a delivery date?
Yes, for Kolkata deliveries, you can select your preferred delivery date at checkout.

4. Is same-day delivery available?
Same-day delivery is available in Kolkata upon request, subject to product availability and order timing.

Products & Freshness

5. Are your sweets freshly made?
Yes, all products from Ganguram Sweets are freshly prepared using high-quality ingredients and traditional methods.

6. What is the shelf life of your sweets?
Shelf life varies by product:

  • Fresh sweets (like Sandesh): 4–5 days (refrigerated)

  • Dry snacks: 7–30 days depending on the item

7. Do your products contain preservatives?
Most of our traditional sweets are made without added preservatives to maintain authenticity and taste.

Packaging & Quality

8. How are sweets packed for delivery?
We use secure, hygienic, and travel-safe packaging to ensure products reach you in perfect condition, even for long-distance deliveries.

9. Will my sweets remain fresh during transit?
Yes, we take special care in packaging, especially for perishable items, to maintain freshness during transit.

Payments & Orders

10. What payment methods do you accept?
We accept major online payment methods including UPI, credit/debit cards, net banking, and supported wallets.

11. Can I place bulk or corporate orders?
Yes, we accept bulk and corporate gifting orders. Please contact us directly for custom requirements.

Returns & Support

12. Do you accept returns or cancellations?
Due to the perishable nature of our products, returns are generally not accepted. However, in case of any issue, please contact us immediately.

13. What if I receive a damaged or incorrect order?
Please contact our support team with details and photos within 24 hours of delivery. We will assist you promptly.

Need More Help?

For any further queries, feel free to contact us:
+91 90730 96322
ganguramonline@gmail.com