Shipping policy

Shipping Policy

At Ganguram Sweets, we aim to deliver orders safely, hygienically and within the committed delivery timelines. Delivery availability depends on the selected product, delivery location, pincode serviceability, product shelf life, courier availability, order timing and operational feasibility.

1. Business and Shipping Support Contact

Ganguram Sweets | Beadon Street
Address Line 1: 123/2, Acharya Prafulla Chandra Road opposite Scottish Church Collegiate School
City: Kolkata
State: West Bengal
Postal Code: 700006
Country: India

Full Address: 123/2, Acharya Prafulla Chandra Road opposite Scottish Church Collegiate School, Kolkata, West Bengal 700006, India

Phone: +919073096322
Email: support@ganguram.com

Customer support hours: Monday to Sunday, 10:00 AM – 7:00 PM IST

Delivery eligibility by PIN code

Select your delivery PIN using the website delivery-location selector to see eligible products. A whole postal area is treated as Kolkata when any part of its boundary intersects the original 20 km circle around our store. This does not expand recursively to neighbouring PIN areas, and road distance alone does not decide the Kolkata zone. If a PIN cannot be identified by the selector, please contact customer care for help.

Kolkata-only fresh products, including Rosogolla 5pcs, are not available for PAN India delivery. Outside the Kolkata area, every product in the basket must be eligible for PAN India delivery. Final availability and charges are validated at checkout against the actual shipping address and basket.

Standard Kolkata Delivery has a minimum order of ₹300 and applicable distance-tier charges of ₹50, ₹70, ₹100 or ₹150. For an included Kolkata PIN with a driving route beyond 20 km, the Standard Delivery fallback is ₹150. Four-hour delivery is a separate option requiring a confirmed address within 20 km driving distance, applicable 09:00–18:00 service-time conditions, a ₹300 minimum order and eligible products. Kolkata-zone eligibility alone does not guarantee four-hour delivery. Please use the delivery options and dates offered at checkout.

2. Shipping Partners

For eligible PAN-India orders, we work with trusted courier partners such as Blue Dart, eKart, Delhivery, DTDC and other serviceable logistics partners.

For Kolkata and nearby local delivery areas, delivery may be fulfilled through local delivery partners, store-managed delivery, or other available delivery services, depending on the order, product type and serviceability.

3. Delivery Availability

Fresh sweets and local-delivery products may be available only in Kolkata or selected serviceable pincodes. PAN-India shipping is available only for eligible packed, tinned, dry, or tagged products that are suitable for courier delivery.

Customers should check product availability, delivery notes and pincode serviceability before placing an order. We do not guarantee PAN-India delivery for every product listed on the website.

4. Shipping Charges

Shipping charges, if applicable, are calculated and shown at checkout before payment is completed.

Delivery cost may depend on product type, order value, delivery location, pincode serviceability, courier availability, packaging requirements and handling requirements.

If any free shipping offer or shipping threshold is active, it will be shown on the website or at checkout before the customer completes payment.

5. Order Processing Time

Orders are processed after successful order placement and payment confirmation. Some products may require preparation, packing, quality checking, or dispatch coordination before shipment.

During festivals, public holidays, high-demand periods, weather disruptions, strikes, traffic restrictions or unforeseen events, order processing and delivery may take longer than usual.

6. Delivery Time

Standard delivery time for eligible orders is 2 - 5 working days, depending on product availability, delivery location, courier serviceability and processing time.

Estimated delivery timelines may vary as follows:

Metro cities: usually 1 - 2 working days after dispatch, subject to courier serviceability.
Non-metro areas: usually 2 - 4 working days after dispatch.
Remote or less serviceable areas: usually 3 - 5 working days or more, depending on courier access and route conditions.
Kolkata and nearby local areas: delivery is usually scheduled between 9:00 AM and 8:00 PM, subject to product availability, order slot, traffic, festival rush and serviceability.

Same-day delivery may be available for selected Kolkata orders, depending on product availability, delivery address, order timing and operational feasibility.

400g Jalbhara: PAN India dispatch, transit and shelf life

This product-specific information applies to eligible 400g Jalbhara PAN India orders. The 400g pack is Kadapak unless instructed otherwise. These parcels travel unrefrigerated via Blue Dart.

Typical transit estimates after dispatch are 24 hours for major metros, 48 hours for non-metros and up to 72 hours for remote areas. These are estimates, not guaranteed delivery times. They do not establish a 72-hour delivery or shelf-life promise for Narampak.

Shelf life is measured from preparation/manufacture, not delivery. Time before dispatch and elapsed transit both count toward that shelf life, so the preparation/manufacture date governs the remaining shelf life on arrival. Follow the date and storage instructions on the pack.

Dispatch is generally on the same or next day, subject to production-staff availability. This is not a guaranteed maximum dispatch time. There are no Sunday pickups, and some Saturday pickups are skipped.

7. Shipment Tracking

Once an eligible order is shipped, customers may receive tracking details by email, SMS, WhatsApp, or through the order status page, depending on the delivery method and courier partner.

Tracking updates are provided by the courier or delivery partner and may take some time to reflect after dispatch.

8. Customer Address Responsibility

Customers must provide a complete and accurate delivery address, including name, phone number, flat or building number, street, landmark, city, state, pincode and any special delivery instructions.

Ganguram Sweets shall not be responsible for delays, failed delivery, or misdirected shipments caused by incorrect, incomplete, inaccessible, or unavailable delivery information provided by the customer.

9. Delivery Disclaimer

Delivery timelines are estimates and may vary due to circumstances beyond our control, including weather conditions, traffic, public holidays, courier delays, natural disasters, product unavailability, strikes, restricted access areas, or incorrect customer details.

For fresh sweets and local deliveries, we do not guarantee exact delivery times during festivals, peak seasons, or special occasions. For courier shipments, delivery timelines are subject to the courier partner’s network, serviceability and operational conditions.

10. Order Changes

For any modification to an order, please contact us as soon as possible by phone or email. We will try to accommodate changes depending on order status, product preparation, packing, dispatch status and delivery partner assignment.

Once an order has been shipped or handed over to the delivery partner, changes to product selection, address, delivery date or delivery instructions may not be possible.

11. Additional Charges and Taxes

Applicable charges such as delivery fees, packaging charges, handling charges, GST, or other applicable taxes may be calculated and displayed at checkout where applicable.

The final payable amount, including product price, applicable taxes, delivery charges, packaging charges or handling charges, is shown before payment is completed.

Thank you for choosing Ganguram Sweets. We appreciate your understanding and cooperation as we work to deliver your order safely and efficiently.