• For Kolkata and Suburbs:

• If your order has not been delivered, please reach out to our support team via email

or phone immediately.

• Our dedicated support staff will investigate the matter and take necessary steps to

get your order delivered at the earliest.

• For PAN India:

• Different situations may arise; here's how we handle them:

• Shipment created but not dispatched:

•If your shipment is created but not dispatched, contact our support via email

[preferred] or phone, and we will expedite the dispatch process.

• Delivery delayed:

• If your delivery is delayed, first contact the courier partner's support for status

updates. If assistance is insufficient, please reach out to us, and we'll endeavor

to expedite the delivery.

• Shipment damaged:

• If your shipment arrives in a damaged condition, share images with us. We'll

either send a replacement (if available) or refund the respective amount as per

your preference.

• Shipment destroyed:

• If tracking indicates "Destroyed," share the AWB and/or order ID with our

support email. We'll provide a replacement (if available) or process a refund

based on your choice.

We apologize for any inconvenience and appreciate your cooperation. Our goal is to ensure your satisfaction, and we are committed to resolving issues promptly and efficiently.

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